Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Flexible Placement
C***r –
Product arrived well packed. It is very easy to install. It is already working very well. Arrived here in Goias in 16 days after it was sent.
A***a –
Everything was ok. They have software for the camera web and I Like it a lot.
K***s –
pretty works well
L***. –
Arrived fast (8 days) and very well packed. The camera has a very good quality, with simple adjustments and video software you get a very cool quality there. Her audio is good. Cost X benefit is excellent.
M***a –
The camera is decent, but for the price, it's great! Thank you!
M***r –
Arrived on time, thanks to the store and thanks there!
Р***в –
The sound to the microphones comes through holes from above, they are located nearby, so there is no stereo, and there is no point in making such a wide body, otherwise the quality of video and sound are normal
G***r –
Arrived pretty fast working perfectly
Customer –
I received the camera quickly and well packed. About the camera, I can say that I quite liked the quality, I have a Logitech C920 that I used for comparison and surprisingly did not notice remarkable differences in quality between the two, even in dark environment (I tested on purpose in this condition because I have photophobia). As she is quite big I ended up staying with her to use on the desktop and left the Logitech with my wife who uses laptop to work, no regrets. What I certainly noticed is the focal length: the C920 is much more closed on the face, it has a larger angle, but this counts more as quality than defect for me. On the issue with the microphones I will not know how to give an opinion because I always use headset, but if that is important I recommend reading other reviews with greater basis to make your decision. The privacy cap is a relatively silly toast but it positively impacted me. Larger brands do not think of something so simple.
Customer –
Very good, I loved
R***a –
The camera really delivers what promise, the picture is clear and accurate, the shipment was as agreed, the installation is automatic had no problem, excellent service!
N***z –
Image quality is excellent and fluidity will depend on the PC, for the price it has more than perfect
A***r –
Great product! Of excellent quality! I recommend too much
R***o –
Very good, I liked it very much, impressed me by the image quality and fluidity in the video
Customer –
Arrived right according to the request. Looks like a great product.
Customer –
Arrived here for me, excellent product
T***a –
The Webcam was well received… It took a few days to reach UG… Overall I'm impressed, let me test it and I will give additional feedback… Thanks store…
B***e –
Product arrived well packed and before the deadline… Very good camera and met my expectations… I recommend
Customer –
It is identical to the publication, it has a very good resolution you just have to download the installer from its website, excellent product
L***w –
Great Value for money. The Product is very Good.