Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a –
I love it arrived super fast, it has a lot of styles for the menu, it works at a hundred, it has a horn and I can make calls, excellent product I was amazed.
M***s –
Packed well, delivery 24 days from the time of order, the battery was half charged, there is a second silicone strap, the battery holds well, the rest of the indicators are a little lying along the way.
C***z –
Of good quality. I just love it. I recommend it
A***o –
Very good smartwatch, I am satisfied with its functions, very beautiful, I recommend it to anyone who wants to import.
L***s –
The Watch arrived super fast, it is a gift paravmi wife and you have loved it, it still needs to be configured well, but the product arrived in very good condition
K***t –
Very quickly arrived!! and it works great, I hope that nothing will go wrong, I am very satisfied!
Customer –
The. Product reflects the description. Only flaw that consumes a lot of phone battery. But for the price paid it's just fine. Calls are received and sent, even if the volume is low, the received messages are displayed. I haven't used yet all the applications that are there so I can't say more
U***v –
Garnishment of the goods. Cuping for a gift. Screen to the same sensory. The quality of the mother is good.
L***r –
Arrived quickly. no connection problems. packed well. started to use, so far very satisfied with the purchase. thank you
S***i –
Very good, good battery, it took time to connect but deposed everything right! Cost, benefit: note 10. arrived fast!!
J***s –
Beautiful I love itDifferent color replacement bracelet nice to wear
3***r –
Very good watch with possible calls but only by dialing the number. PedometerCan be add at least the reception of the text messages because otherwise it limits the use of the watch. Delivered very quickly. Thank you
A***r –
Surprising!! The functionalities of the watch are as described in the ad. Very good product.
Customer –
Το ρολόι μια χαρά είναι.Ηρθε δέκα μερες νωρίτερα.Με πρώτη ματιά φαίνεται πολύ καλό.Σε μερικές μέρες θα επανέλθω αφού το έχω δοκιμάσει και σε νερό.Το βιβλιαράκι είναι στα αγγλικά και κινέζικα που είναι ένα μείον.
Customer –
The watch is very nice, but after 2 days it stopped working. The charger or watch is defective. I contact the store and after many conversations ask Me 7 € to resend a new one. The time of dispute in the meantime past. I was left without a watch and € 17
M***o –
I loved very good quality watch recommend it does all the functions
E***i –
Thank you very much selling expensive watch perfect beautiful and powerful love very and again thank you very much
S***r –
The watch arrived very quickly and is very pretty, the quality seems good, unfortunately the colour of the watch was not correct I ordered the gold tone but it's actually more rose gold than yellow gold. I also like the option to use your own background unfortunately there is no way to change the 24 hour clock to 12 hour, other than that I'm very satisfied for the price that I paid I would definitely recommend!
F***z –
Arrived much earlier than thought… Recommended store is very beautiful, the material looks good quality, I will hardly use it but it comes super cute brings your charger
Z***p –
I loved the watch! very elegant. came well packed and unharmed. easily connected to my Android phone. thanks store!
Z***v –
Arrived quickly. The product is good fulfills what it promises. It is only a matter of configuring it well with the fitpro application and if you do it well it is not unconfigured. Now the negative would be that Bluetooth does not have much range only within a room. Otherwise you can make calls and receive them, in addition to receiving notifications of messages from different configured applications. For the price is a good product.
P***o –
The product arrived on time very well packed, VEI the way it was in the description, I had no problem with the delivery, super recommend the store.
A***Z –
I really liked the watch, exelent state arrived in the stipulated time
Customer –
The watch is beautiful and good quality for its price, arrived before the agreed date. I'm going to try it but so far I like it completely.
T***m –
I love it in a word it came super fast came smoothly I use it comfortable thanks Ali Expres
О***ч –
I bought my husband as a gift as I will add a review. The clock arrived on time within 3 weeks,. Thank you very much.
J***o –
Beautiful I loved. Was easy to set up; Some features I'm still discovering. Comes with metal and silicone bracelet, arrived a month before the scheduled date, congratulations to the store.
Customer –
Very nice beautiful materials for the price it costs, we will see in the use how it will be, delivered earlier than expected
Customer –
Reached my hand in a very short time, the product is very beautiful as it looks.
S***o –
Loved more and very beautiful wonderful, well packed came the way they put it in the illustration, just know I loved it
Y***o –
Superficially super. Everything works. Cons: Bluetooth through the wall no longer works, there is no connection with the Viber, the vibration mode is very weak