Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***s –
Cost effective camera. Easy installation.
K***l –
Everything works very well. The picture is very good and the sound quality is also very good.☺️
F***i –
Easy to install. It is possible to view, handle and receive notifications from anywhere. Detects movement, night vision.
J***s –
Excellent records super well and I can monitor my eye department does not bring battery has to be always connected to the current, I recommend it for the price has rotation and night recording.
V***o –
Mega fast. 16 days in the Dnieper.
O***z –
Spectacular…
G***a –
Came fast, as described on the page, excellent image with light and night vision, the truth was I did not believe that it was so clear to the image but it surprised me. I will certainly buy again
Y***o –
Item arrived fine in Brazil.
F***T –
As described. The box arrived a little dented but the product is fine.
J***r –
Arrived in good condition and it took approximately 15 days, so far it works very well and I hope so it will continue for a long time, easy to link with the app tuya smart
R***K –
Good stuff. Fast shipping.
J***M –
Will test first and then add extra comment
N***a –
All perfect
Customer –
Very good. Worked well. To record in the cloud, just paying a monthly fee. I'm recording on a microSD. Great Cost Benefit
R***o –
Unfortunately I had to ask for a refund because the courier damaged the item but the supplier was very quick to give me the refund
A***o –
I'm Satisfied
L***s –
I am extremely satisfied with the quality of the camera. Besides offering a high quality image, it arrived very fast. The material used is of excellent quality, and the motion sensor is extremely accurate. I carried out tests by turning off the power, and even when the light was turned off and later restored, the camera returned to work perfectly. This functionality was essential to meet my needs. In addition, the support for Tuya and Alexa is excellent. I can view the images perfectly through the Alexa app on my computer. The night vision is excellent, ensuring a clear and clear image even in low lighting conditions. Overall, I am very satisfied with the quality of the product.
A***S –
More arrived yet I haven't tested
Customer –
Great camera and fast delivery. Totally satisfied. Let's see how long it will serve.
V***k –
super