Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***y –
Ordered 21, got 25. The first impressions are excellent. Everything works, everything connected quickly. I will probably order more)) thanks to the store
A***r –
Very fast shipping. Good image. There was a problem with the instruction manual and the store helped me to fix it.
7***r –
Good video camera shoots clear video without delay image quality just five points now you can not worry what to do at home children can watch at any time on the phone
M***k –
Hello, thank you very much for the explanation and yes the camera is 3M. Satisfied, I recommend.
S***n –
As always, the camera is great, connected very quickly, thank you!!!
Y***a –
The camera arrived ahead of schedule, took it for 1200, for this money it is generally Super, spins and turns, the delay is a little less than a second, but a lot depends on the speed of the Internet. The microphone is rather weak, I will think about how it can be improved, the speaker for the voice is just as weak, but it is not particularly needed. Connected to smart life quickly, follows the person if he does not go fast. The recording quality is good
S***o –
The delivery is fast. The camera is not bad. Works well, turns quietly, and tracks correctly. There is a microphone, and it is normal, and a speaker. You can talk. But there is a delay of 2 seconds, but this is not critical, and if used for the purpose of protection, then generally Super. There are many settings in smart scenarios. In general, so far I am delighted. I recommend it.
V***v –
The delivery is fast. The packaging is simple, but everything arrived intact. Out of the box tuned in without any problems. Works. Photo quality as stated.
A***s –
I buy the third such camera. Through the application Thuja instantly everything is configured. Nothing freezes, does not buggy. did not face any problem that was described in the reviews. I took one camera without a card, I realized that it was a hat, then I bought a card on the ozone and the functionality expanded: he automatically writes videos if there is movement, he can write everything in a row, but it makes no sense. I directed one camera into the yard and when I go home I can see if there are free seats at the entrance. The rest are watching the dog at home
5***r –
For that kind of money just 5. Connected via Tuya without problems.
A***s –
Arrived in a week-very quickly. Handed the courier at the door. But! One of the boxes was badly damaged. The camera inside was also damaged, however, a couple of swings of the screwdriver and everything is fine-it works completely as it should
E***a –
Everything perfect! Delivery 12 days before the stipulated time! Ball show. I recommend the purchase
S***i –
Well packed, arrived to Israel within 2.5 weeks. Works well.
M***a –
Had a problem but the store is very honest and solved It.
I***z –
The item arrived well packed and works perfectly. The shipment was very fast and the store excellent as the item purchased. Recommended 100%
А***в –
The camera is cool, the quality is not bad, I recommend the store, the delivery is fast