Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***i –
This is 2023 the era of science and technology, so we need modern gadgets like this watch. awesome watch fast delivery, I highly recommend the store.
A***a –
Good product quality price fast shipping to Canarias reliable store I recommend it now you need to try it and see its operation shortly I will give an opinion
R***a –
I liked it a lot! Well different and easy to set up! I recommend it.
Ż***a –
The watch is interesting, but hardly legible. The hours are written in dark color and you can't see in the lower light which time the diodes display. In the sun to release numbers, but then the diodes are poorly visible. Fast shipping, but wrapped in plain foil and put in a foil envelope. I'm surprised it arrived in its entirety.
Z***r –
Combined purchase delayed for many days but everything came very well excellent
Customer –
Super exelten beautiful and different I recommend the store I will continue to pray
E***s –
Great watch, very much attention draw the finish,. Very different, but the bracelets are not very good, but from the to wear, for those who do not like the bracelets just change in any watchmaking you prefer
F***a –
I like it… it's a little big for me but I really liked it.
M***O –
Beautiful as I think I walk with a plutonium watch
R***s –
Note 1000. Good quality. Fast delivery. Honest and serious store. I recommend these stores.
H***t –
A beautiful and high quality binary watch, shipping ahead of time and store recommended to show clock with friends.
F***f –
Arrived well conditioned, and before the estimated time, it is the same as the photos. It's a little confusing at first glance, but after seeing the instructions it was easy to get right and it's very spin
E***r –
Good quality I expected it super light compnotro I had ordered and it does not look good and I arrive before time
B***n –
Great watch, hard to understand how it works, but then u learn
Z***a –
Very intetesting, one of a kind binary LED wrist watch. Display is easy to read once you know how to decode the light bars. Easy to set the time and date ect. Good quality item. Metal body, strong case. Better what I expected. Battery included. I am happy to have this watch. Very stylish and looks cool at night. I absolutely recommend product and store. Thank you!
F***s –
Product arrived in good condition, as is as in the description