Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Message Reminders :
Multiple Dials:
Health Monitoring:
Music playback control
Sports Modes:
M***i –
It's a beautiful product.The box is also clean.I also recommend it as a gift.I look forward to working with you again.
Customer –
Very good watch good wallpaper we can connect with phone
U***a –
They are even better than the photoThe strap is very pleasant to the body and one and the second. Included a protective glass and a screwdriver. Seller recommend! The parcel arrived in 12 days
A***r –
Excellent cost-effective, the product has great workmanship and works very well in its functions
G***r –
Cool, lucky year-old. All declared functions. Having arrived for 17 days. Universal touch screen. In the sets, it is squishy, vikrutka, 2 remintsy (before the speech, it is easy and shvidko to be lost). Dodget on the phones FitPro. I recommend for such a penny!
E***r –
My experience is good, only that two orders have not been delivered and I think the fault lies with the delivery men.
A***a –
The watch is very nicely made, everything works. Even protective glass for the screen included.
L***i –
thanks store love this purchase what a quality watch it also works perfectly, I love the fact that it comes with one extra color belt so I can accessorise differently..I received it after one month
Customer –
In love with my Smart Watch. I arrive in nine days. Fulfills its function.
Customer –
Great store product sent fast …. only problem was the postman who said he didn't find the address I had to pick up at the Post Office
R***r –
The hour arrived in a very short time unlike what was sent from the site the hour is very excellent according to its price
E***o –
Good I haven't used yet, I'm charging. But the delivery was long before the deadline. It's beautiful as in the ad
N***r –
I loved it, it is super beautiful and it was well packed, the delivery did not take so long
J***a –
Arrived fast I was taxed by my country unfortunately but arrived
E***l –
Order placed on the received received the. Fast delivery anyway. The color of the watch is not GOLD as I hoped. Everything is there. A little disappointed with the quality of the image but for its price, it's worth it. Beautiful watch overall. Well packed. Good store. I recommend anyway.