Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***r –
Excellent Product, arrived ahead of schedule, very well packed store recommended
M***r –
Looks good for the price
H***n –
Received it before time. Product as mentioned. Havent used it yet. Will write additional review after using
A***r –
Super beautiful I like me very much especially because I can monitor my sleep so much thank you all the functions are exelent
E***a –
Excellent product. As described in the publication
O***s –
Very nice, I'm going to sync it to the phone.
A***r –
very good item recommendation buy this, it is worth it
E***d –
Arrived quickly approximately 9 days. Customer support was great but the watch isn’t as smart as portrait but it looks good
L***e –
the cable was not included had to ready the previous reviews to see what they did.
F***z –
Very good design, it looks good quality, but I haven't been able to configure it yet.
S***r –
It was exactly what they described and it's good for what I paid.
Customer –
Very beautiful, it has touch screen and charges on the sides
G***a –
I like it looks good not yet used because it is downloaded
Customer –
Arrived, my order and it is within what I expected!
S***s –
Very good .. and I practice .. well of the material .. the price is good, very well working and easy to manipulate ..
Customer –
Buy people and very good bought arrived on time well and bommm
E***N –
I would love color, and if it turns on, I arrive early and in its box I hope that if it works for me when I can install it on my cell, I would love color, and if it turns on, I arrive early and in your box I hope that if it works for me when I can install it on my cell phone
L***z –
Very fast shipping, everything arrived in good condition, I have not used it yet, but it seems that it will work, all as is the image. I recommend it. Thanks to the store.
E***N –
I love its color because I have all the clothes. If I charge well and it turned on I wait for my phone to receive it.
C***d –
Very cute clock,Thank you very muchRecommended, the only thing is that it does not have a charger but it comes as it looks in the image.