Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartweartech.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***e –
The box arrived bent in the corner, but the product was intact. The image quality is good.
R***c –
Good quality. Works fine. No driver needed. 4K (3840×2160) OK. About 8M pixels. Works fine with my Google TV (TCL). Don't seems to be wide angle. Very useful. Cool.
H***s –
10 note camera according to the description, clear picture, autofocus excellent, bought at 2K and it really works 2K good quality, medium quality but good, seems interpolated more is great for the price. Excellent audio in the recording. 100% camera recommends. When installing the image gets dark because the brightness is in the low so adjust and everything OK.
K***o –
Great camera and has a great sound capture as well.
F***a –
Just spectacular, it works great, I used it on my Mac and I just couldn't use the FaceTime, but the rest of the applications (which I really cared about using) discord, google meet, zoom, works perfect, no need driver, just connect it to Mac and the quality is excellent, Very satisfied with the purchase.
J***s –
The camera is good, it is not the best, but it is good for the cost benefit. It works best in well-lit environments.
E***a –
The store sent me the product quickly. Great quality webcam. I tested all the functions and got the resolution of 4K (3840×2180). Great image quality and also the wide angle function.
B***r –
Camera with cuato excellent benefit. I bought with tripod that you can increase the size… Ball show. Who bought .. Bought… Who didn't buy… Makes the L.
Customer –
Webcam camera more tooooop by very good also perfect product ..
W***r –
The camera is very good, cost benefit ball show, but I did not like the autofocus, probably there must be some configuration that can be done to solve, apart from that is to be congratulated!
L***o –
I haven't tested it yet, it all came in perfect condition, a very big camera.
B***a –
I think it could be better packed, for the price and good quality, and even I didn't get the best ad but it met my needs. (last photo of mine, using the web)
S***n –
Arrived well before scheduled date. Perfect condition. As indicated. I have to configure it and there it is more complicated for me, in my settings I find it but with my computer I have a lot of difficulty, I succeeded with zoom, so I don't despair I'll surely succeed
D***s –
The quality of the product is good and the image too. For those who want to try it and do not want anything advanced and Basic is a good one.
A***r –
the quality is good, with a little bit of light the image is clear , fast delivery , good store